Legal notice

Last updated: 20 October 2026

1. Website owner

The website eloria.pet is operated by:

  • Trading name: ELORIA
  • Address: Rua Francisco Franco, 2745-109 Queluz, Portugal
  • VAT number (NIF): PT249060922
  • Email: support@eloria.pet

2. Purpose of the website

eloria.pet is an online store selling pet products to customers in the United States, Canada and Australia. The information on this website is provided for general information and does not replace advice from a veterinarian.

3. Complaints and dispute resolution

If you have a complaint, please email us first at support@eloria.pet. We reply within 1 business day and aim to resolve every issue quickly.

You can also use the electronic Complaints Book (Livro de Reclamações).

In accordance with Portuguese Law no. 144/2015, consumers may refer disputes to an alternative dispute resolution (ADR) entity, such as:

More information is available on the Portuguese Consumer Portal: www.consumidor.gov.pt.

4. Intellectual property

All content on this website, including text, images, logos and design, belongs to ELORIA or its licensors and may not be reproduced without our written permission.

5. Liability for the website

We work to keep the website accurate and available, but we cannot guarantee that it will always be uninterrupted or error-free. We may correct errors in descriptions or prices at any time; if an order is affected, we will contact you before it ships.

6. External links

Our website may link to third-party websites, such as carrier tracking pages. We do not control these websites and are not responsible for their content.

7. Applicable law

This Legal Notice is governed by Portuguese law, without prejudice to the mandatory consumer protection laws of your country of residence.